Help & FAQ

Upload a photo, pick a style and check the preview, then choose a size and finish and go to checkout. You'll sign in with your email (no password) to order.

Credit card (Visa, Mastercard, JCB, American Express), Apple Pay, Google Pay and convenience-store payment. For konbini, pay by the deadline shown.

Everything is made to order, so orders can't be cancelled for convenience once payment is complete. Design changes or revisions aren't offered either, so please check your preview carefully before ordering (and tell us before shipping if the delivery address changes).

Yes — open the order in My Account and press "Receipt". Add the name to address it to, then print or save as PDF.

The order page shows an estimated delivery date based on our current workload (including the 3D check). Everything is made to order, so we recommend ordering 4–5 weeks before you need it.

Yes. After you order, we email images and a 360° view of your 3D model before printing. Please review and approve it. If we don't hear back within 72 hours, we print as shown.

The real figure differs from the 2D AI preview in shape, colour and detail; we make it from the 3D model you approve. Fine layer lines, slight colour differences and simplified detail are normal for 3D printing. Full colour is printed in up to 7 colours, including the base and name lettering.

Plant-based PLA resin. It's a display piece (ages 15+, not a toy). Keep it out of direct sunlight and heat. More on our Materials & making page (figuro.jp/materials).

A flat ¥880 anywhere in Japan, including Okinawa and remote islands. A dedicated gift box is coming soon — for now we pack every figure securely with protective padding.

Currently we ship within Japan only.

When it ships we email the carrier and tracking number. You can also track it from "Track parcel" in My Account.

Yes — enter the recipient's address as the delivery address at checkout.

A bright, front-facing photo where the face is large and clear. Choose a photo with just one person.

On the site, each figure is one person or one pet (a person and a pet together can't be one figure). Two or more people, a person with a pet, or larger sizes are custom orders.

No — to respect copyright and likeness rights we can't. Cosplay of characters, or naming characters or brands, isn't accepted either.

We use it only for your preview and figure. Unsaved photos are deleted after 72 hours, and photos for orders 14 days after shipping. We never provide them for AI training.

Points for AI customization (outfits, props, backgrounds) and for new style previews beyond the free allowance. Preset changes (pose, colour, base) are free.

Style previews are free up to 12 per account, and new accounts get 10 free credits.

Yes, 6 months from when they're granted or bought. We email you 1–2 weeks before they expire.

We add 20 credits when your figure ships, and send you a referral code (¥1,000 off for a friend, ¥1,000 off for you).

Post your figure with #FIGURO on Instagram, X, TikTok or similar and send us the link from the account that placed the order — once we've checked it, we add 20 credits (once per delivered figure; if it was a gift, send your post link to the person who ordered it). You can also send your personal referral link (¥1,000 off for friends) with the Share button on your preview.

Coming soon — not on sale yet. For now, you can have a figure shipped straight to the person you're giving it to (enter their address at checkout).

Open the coupon link or enter the code on the order page. One coupon per order. Adding us on LINE gets you a ¥1,000-off coupon too (limited time).

Contact us within 7 days of delivery with photos of the figure and box. We'll remake it free (or refund if that isn't possible).

Figures made as per the 3D model you approved can't be returned for reasons of taste — that's why we send you the 3D model to check and approve before printing.

Use the unsubscribe link at the bottom of any email, or your account settings. Order-related messages will still be sent.

Email info@figuro.jp. After verifying it's you, we'll delete your data except records we must keep by law.